Terms & Conditions
General information
INTERIOR SOLUTIONS products are only available under INTERIOR SOLUTIONS terms and conditions of sale. The aforementioned terms and conditions of sale may be modified solely by INTERIOR SOLUTIONS management through the use of a written contract.
Orders can be submitted by e-mail (sales@interiorsolutions.ca ) , Fax (905-)814-0774 or by phone to our customer service at 905-814-7800 between normal business hours
Price
Prices shown are in Canadian dollars for Canadian dealers. All merchandise will be invoiced at prices prevailing at the time of shipment. List prices serve solely as a guideline and are subject to change without notice at any time. All taxes are extra.
For sales outside Canada all applicable taxes or duties are the responsibility of the purchaser. Purchasers claiming tax exemptions must provide all necessary documentation to INTERIOR SOLUTIONS on the order date
Payment
We accept Cash, Cheques, Debit and credit cards. All cheques returned NSF are subject to $50 Service Charge.
Orders value beyond the established credit limit, a payment must be arranged with our accounts receivable before shipping.
Terms
All orders are C.O.D. unless open terms/credit has been established. All merchandise is invoiced at the time of shipment and payment is due 30 days following the date of the invoice. 2% interest per month will be charged on all overdue accounts.
All merchandise is the sole property of INTERIOR SOLUTIONS until an order has been completely paid for.
Ordering information
To avoid errors, we request that all purchases be confirmed in writing. Each written order received by INTERIOR SOLUTIONS will be recognized and an acknowledgement form governing the transaction will be sent out. The acknowledgment form will describe the items to be shipped and the approximate “ready dateâ€. The purchaser must confirm all phone orders in writing within 24 hours. The accuracy of information sent to INTERIOR SOLUTIONS by the purchaser is the sole responsibility of the purchaser. In addition, the accuracy of the acknowledgement information sent to the purchaser by INTERIOR SOLUTIONS is also the sole responsibility of the purchaser. In the event of inaccuracies, INTERIOR SOLUTIONS must be notified without delay by telephone and in writing.
INTERIOR SOLUTIONS will not be responsible for errors on orders unless they are supported by written purchase orders and confirmations.
When placing an order, please specify the following information:
1. Purchase Order Number
2. Bill To and Ship To Addresses
3. Quantity
4. Model Numbers
Claims
INTERIOR SOLUTIONS is not responsible for damages incurred during storage or transit. At the time of pick up, the carrier will sign our delivery form, acknowledging that the merchandise being transported has been received in good condition. Upon receipt, all shipments should be carefully inspected by the purchaser prior to being accepted from the carrier, as our liability ends when the carrier signs our delivery slip at the time of pick up.
The purchaser is solely responsible for claiming damages from the carrier for any and all occurrences and types of damage that are incurred during the transport of goods. Claims for damages should be filed with the carrier immediately. All instances of mistakes, flaws, or insufficient parts must be reported to INTERIOR SOLUTIONS in a written statement within fifteen calendar days of delivery to the purchaser. After fifteen days, the delivered goods will be considered accepted and all claims of mistakes, flaws, or insufficient parts will be relinquished.
Shipping
When shipping costs are paid by the purchaser, the purchaser must specify choice of carrier at the time of order. In the event that the purchaser has not specified a carrier, INTERIOR SOLUTIONS reserves the right to select a carrier to deliver the goods at the purchaser cost. The method and route taken in the shipping of goods to the purchaser shall be determined by the purchaser, unless the purchaser fails to appropriately specify the shipping method and route in which case INTERIOR SOLUTIONS will use a method and route that it deems effective.
Changes and cancellations
Acknowledgements of all orders are sent to customers within 24-48 hours of receipt of order. After this acknowledgement is processed, an order cannot be modified or cancelled by the purchaser without the written authorization of INTERIOR SOLUTIONS. Acknowledgements of verbal orders are sent to customers within 24-48 hours of receipt of order. INTERIOR SOLUTIONS will not be responsible for any errors that occur on verbal orders after 24 hours from the time the acknowledgement has been sent to the customer. INTERIOR SOLUTIONS requests that the customer check all acknowledgements for accuracy.
Once orders are shipped, no modifications or cancellations are possible
Delays
INTERIOR SOLUTIONS will show on all acknowledgements the expected ready-date, which is an estimate at the time the order is acknowledged. INTERIOR SOLUTIONS will not incur any obligation or liability to the purchaser for failure to honor the ready-date and shall not be responsible for any loss or damage resulting from any unforeseen delay beyond our reasonable control.
Suspension
If the purchaser neglects to furnish INTERIOR SOLUTIONS with any required compensation, monetary or otherwise, INTERIOR SOLUTIONS will retain the prerogative to suspend all pending shipments to the purchaser until appropriate compensation is received. If INTERIOR SOLUTIONS believes the financial solvency of the purchaser is questionable then INTERIOR SOLUTIONS retains the prerogative to suspend all pending shipments to the purchaser until it is satisfied that the purchaser is financially solvent and that payment will be received.
Returns
All returns must be authorized in writing by INTERIOR SOLUTIONS head office and are subject to a minimum 20% restocking charge. Returned goods must be returned to INTERIOR SOLUTIONS in the same condition in which they were originally shipped. Returns are required to be sent using shipping instructions from INTERIOR SOLUTIONS in order to be accepted. Credit will not be authorized or issued if goods are not in new and resellable condition. No returns will be accepted on special order items. INTERIOR SOLUTIONS retains the prerogative to refuse any returns for which written permission was not attained from INTERIOR SOLUTIONS.
Errors and omissions
Invoices, order confirmations, and quotations are subject to corrections by INTERIOR SOLUTIONS for any errors and omissions.
Weights and cubes
Shipping weights and cubes are approximate, and may vary.
Service
For all service requests contact INTERIOR SOLUTIONS customer service department for assistance at 905-814-0778. OR SALES@INTERIORSOLUTIONS.CA
Offer of sale
In the event of a conflict between prices listed in the price list and prices elsewhere, the prices listed in the price list, subject to corrections, shall prevail.
Changes to products
INTERIOR SOLUTIONS reserves the right to make improvements or changes to prices, designs, colors, materials, or packaging without prior notice.
Patents and trademarks
Products may be subject to one or more issued patents, trademarks, patents pending, or trademark applications, in North America or internationally.
Ownership of advertising materials
All catalogs, price lists, drawings, photographs, signs, point of sale materials, binders, and other miscellaneous printed material remain the property of INTERIOR SOLUTIONS and must be returned within one week of written request. Possession of catalogs, price lists, or other miscellaneous printed material shall not imply INTERIOR SOLUTIONS willingness to sell to the holder of such material and shall not be considered as an offer to sell to the holder of such materials.
Disclaimer
Measurements are displayed in imperial and metric sizes and serve solely as approximations for the convenience of the purchaser. All information, including but not limited to pricing, descriptive text, dimensions, weights, and cubes, may be modified at any time without the provision of notice. All prices displayed constitute present INTERIOR SOLUTIONS suggested pricing. Any and all duties and taxes that may apply to INTERIOR SOLUTIONS products are not included in the list prices and will incur additional charges. Errors and inappropriately omitted information may be corrected at any time without the provision of notice. Any information or suggestions concerning applications, specifications, or compliance with codes and standards is provided solely for your convenience and without any representation as to accuracy or suitability. INTERIOR SOLUTIONS disclaims any legal responsibility.
INTERIOR SOLUTIONS reserves the right to change these Terms and Conditions at any time without notice.
Interior Solutions is committed to providing a safe and secure shopping experience for its customers, which is why we take the extra measures to ensure your confidence in shopping with us. Interior Solutions believes in long term business relations since then. Besides traditional forms of payment, we also offer different payment options, which enables you to make your purchase without releasing any financial information to Interior Solutions All items we offer are manufactured either locally or imported .
Returns and Exchanges
We do offer a 7 day return guarantee. If you get your products and do not like the color, quality or if it was just not what you were expecting, you may return it for a refund. Returns will be accepted only if you notify us within 7 days of your items being delivered and will not be accepted without a return number being issued before the item is shipped back. A refund will be equal to the price of your order less all shipping charges incurred to get the items to you and back to our warehouse and a 25% restocking fee on all items. You will be responsible for our actual full shipping cost .Returns will only be accepted and credits issued if the product is in new condition with no damage and in the original packaging when it arrives back at our warehouses. Clearance and Final Sale items are neither returnable nor exchangeable.
If an order is refused with no damage or without an authorization number, you will be charged all shipping costs we incur to get the items to and from your shipping address. You will have to arrange courier/shipping Company to send back the stuff to our warehouse. Insuring the returned item at its value is recommended and applying it is at your discretion. All floor models are sold on “As is“ basis. All the sales are final on floor model/ custom made/ special orders.
All Items remain property of Interior Solutions until paid in full.
Any defective item can be returned to our warehouse with original packaging for full credit or exchange. Any clearance or opened items cannot be returned to our warehouse for credit or exchange. Any non-defective or normally stocked item in original packaging can be returned within 7 days from the shipment date for credit or exchange and 25% restocking charges will apply. Deposit on custom job is NOT Refundable.
Deposit on custom job is NOT Refundable.
Delivery Options
Items can either be picked up from the warehouse or delivered to a specific address, following the payment of the delivery and (“optionally”) the assembly charge. A Customer Service Representative will contact you 2-3 days before your scheduled pick-up or delivery date to confirm your address, the merchandise you purchased, and if the proposed date is still convenient for you. Orders that cannot be confirmed will be rescheduled.
It is the sole responsibility of the purchaser to inspect all goods prior or pick up. Once the goods are accepted and signed for in good order, no claims will be accepted .The only exception being the manufacturer’s warranty on the product. If we fail to provide your merchandise within promised time frame, we will make the full refund. No interest shall be paid on deposit. We highly recommend our customer to check the availability before you buy. We reserve the right to delay, if shortage, or cancel the order of goods which are not available.
Warranty
All items are guaranteed to be brand new unless otherwise noted. Each manufacturer provides its own manufacturer’s warranty against defect in material and workmanship (For details on your particular item, please ask staff). Warranties are based on normal household use from date of purchase. Only the original purchaser holds the right to a valid warranty. Warranty is not transferable. Retain your invoice as proof of purchase.
Interior Solutions provides no warranty on goods sold. All merchandise sold on our site is covered by the manufacturer warranty only and is available upon request. After 30 days, it is the responsibility of the manufacturer(s) to replace or repair your purchase against manufacturer’s defect(s). Interior Solutions will help you mitigate your claim, but you (the customer) are responsible for all freight charges accordingly. A photograph and proof of purchase must be provided to the manufacturer when requesting replacement or repair. There is no warranty against wear and tear.
Shipping
All items are insured by the freight company in the amount of $2 per lb. If your merchandise exceeds this value it is strongly recommended that you purchase actual value insurance. Please note that unless you purchase optional supplemental insurance (1.5% of purchase price) you will be responsible for filing any claims and collecting from the freight company directly. You must note any damage on the driver’s delivery ticket at the time of delivery; otherwise the carrier may not accept the claim. Unless Supplemental Insurance is purchased, Interior Solutions has no liability for the merchandise once it leaves our docks. If your merchandise needs to be replaced, you would pay for a new item and then collect from the freight company. Although damage occurs very rarely we highly suggest supplemental insurance.
If you have purchased the supplemental shipping insurance from Interior Solutions, you may contact us and file a damage claim. All claims must be filed within 48 hours of the receipt of your order. Interior Solutions Reserves the Right to repair or replace any piece of products. The decision to repair or replace will be at the discretion of Interior Solutions It will be at the discretion of Interior Solutions to have a professional products medic inspect the items to determine if the items will be repaired or replaced. If Interior Solutions determines that repair is impractical, you will be furnished a substitute unit of the same or similar color, design, style and quality. If you notice a manufacturing defect, it is important for you to promptly notify Interior Solutions Please be sure you carefully inspect all items within 48 hours of the receipt of your order. If the customer decides not to allow Interior Solutions to repair or replace the items within 7 days of delivery, the customer may choose to return the items under the terms of our standard return policy including all shipping costs and restocking fees After 7 days of delivery, it will be up to the sole discretion of Interior Solutions to repair or replace the items.
On all freight orders, the shipping company will contact you when they arrive in your town to arrange a time and date for delivery. The delivery drivers are may not be insured to bring your merchandise into the home. Please make all necessary arrangements to assist with the delivery of your items.
Customers may choose to use their own carriers. When using their own carrier, the customer assumes all responsibility to arrange the carrier, to arrange the Bill Of Lading for the shipment and to arrange payment for the carrier. Once the items have been signed for by the customer’s carrier, Interior Solutions holds no responsibility for any items shipped and/or any damages incurred while shipping. Payment and shipment terms may vary on individual items.
Please have a responsible person at home at the time of delivery. For your protection, your purchase will only be delivered if your residence is attended. Please ensure your driveways, entrances and hallways are clear and free from ice, snow, bikes, toys, or other hazards and obstacles. Pre-measure your doorways, entrances, hallways and staircases to ensure your new product will fit. In rare situations where product may be a tight fit, you have the option of approving our attempt for delivery by releasing us from liability for damage to your property (a signed release is required), or by returning to a Interior Solutions warehouse to make an alternate selection. Our delivery personnel are not licensed to connect or disconnect gas, plumbing, or electrical to or from your appliances. Please arrange to have these items disconnected, if required, before delivery. Due to health and safety regulations, our delivery personnel are required to wear safety footwear at all times. However, we will take precautions to protect your flooring.
Pre-Delivery Preparations
• Please assist us in making sure the delivery of your product is successful
• Minimum of 48 hours prior to the confirmed delivery date
• A Customer Service Representative will contact you 2-3 days before your scheduled pick-up or delivery date to confirm your address, the merchandise you purchased, and if the proposed date is still convenient for you. Orders that cannot be confirmed will be rescheduled
• Prior to delivery, we will contact you and offer a 3 hour time window as to when the delivery team will arrive. In rural areas, an approximate time will be offered
• Please have a responsible person at home at the time of delivery. For your protection, your purchase will only be delivered if your residence is attended
• Please ensure your driveways, entrances and hallways are clear and free from ice, snow, bikes, toys, or other hazards and obstacles
• Pre-measure your doorways, entrances, hallways and staircases to ensure your new product will fit. In rare situations where product may be a tight fit, you have the option of approving our attempt for delivery by releasing us from liability for damage to your property (a signed release is required), or by returning to a Interior Solutions warehouse to make an alternate selection
• Our delivery personnel are not licensed to connect or disconnect gas, plumbing, or electrical to or from your appliances. Please arrange to have these items disconnected, if required, before delivery
• Due to health and safety regulations, our delivery personnel are required to wear safety footwear at all times. However, we will take precautions to protect your flooring.
